We currently deliver only in Bengaluru.

These terms of the privacy policy (“Privacy Policy”) are by and between Calla Lilly Private Limited, having PAN number AAGCH1591Q and having principal place of business at #26, 19th Cross 24TH Main, JP Nagar 5th Phase, Bangalore-560078 (hereinafter referred to as “Company”, “We”, “Us”, “Ours”),  which runs and operates the portal of www.nirantharaa.com (“Website”) (as well as any other media form, media channel, mobile website or mobile application related to or connected with Website) (collectively referred to as “Platform”)) and the User (as defined and attributable to such term in Terms of Use (as defined hereinafter after)).

This Privacy Policy shall be effective at the time the User browses the Platform or access the Platform to avail the Services (defined below). If the User does not agree to be bound by the terms of this Privacy Policy as set-out below, the User may not access the Platform or the relevant Services as subscribed by such User in terms of the Term of Use. Any use of the Platform or the Services shall imply that the User has accepted the Privacy Policy.

(Collectively, hereinafter the “Company” (including its grammatical variations, cognate expression, and related defined terms) and “User” shall be referred to as the “Parties” and individually as the “Party”).

  1. Definitions and Interpretations

In this Privacy Policy, all capital words shall have the same meaning ascribed to such term in the Term of Use, however, except where the context otherwise requires, the following word and expression shall have the following meaning:


We are committed to providing the services of supply of handcrafted products. As part of the services, you will be able to view the various products on our Platform and purchase these products on the Platform. We provide facility for payment to be made through payment gateways and specific modes provided on our website only. By visiting Our Platform and interacting with our Services, You may share certain information with Us, as detailed below. We may share some of the information You provide to Us through Our Platform to provide You with the most relevant content or the Services, and may use some of the information You share with Us to serve You with the relevant content of the Other Registered User(s) or its services, and/or the content or services of any third party. 

Further, for certain information provided to Us through some of Services (e.g. payment facilities etc.), We have entered into agreements with other agents and partners that may also govern Our use of such information, and We may require to share Your information to such other registered partners. To be clear, if You are accessing or viewing any product on our platform, we may collect information regarding your preferences, product choices and other information required for your registration and access of your profile. You may create a profile on our website by registering as a user. Alternatively, at the time of purchase, you will be required to provide basic details such as name, address, mobile number or contact details, location etc. All payment related information are directly submitted with our payment gateways and we have no responsibility for the safety thereof. You are requested to act prudently while sharing sensitive information. By using our Platform, you hereby give your consent for us to use, store, access, process, handle and transfer all your information including Personal Information for the purpose of rendering the various services including the processing by payment gateways and other partners of the Company. If You provide or will provide any information through Platform to render You the applicable Services, then this Privacy Policy will be governing policy between You and Us. If You have provided Your information directly to the other partners of the Company (such as payment gateways etc.), then their collection, use, disclosure, and transfer of such information is governed, in turn, by their terms and conditions and privacy practices between You and other partners of the Company who is or will be providing You the relevant services; in that case please submit all requests and questions related to Your information directly to those relevant other registered partners of the Company.

We want to ensure You understand the information We collect, how We use it and how We share it. Please read our Privacy Policy in its entirety. This Policy is incorporated into and subject to the provision Term of Use, which can be accessed here. Each time that You view, visit, browse, and/or interact with Our Platform, You signify that You have read, understood, and agree to be bound by the Terms of Use, which incorporate this Privacy Policy. If You do not agree to the terms of this Policy or to the use of Your Personal Information as set forth in this Policy, please do not use Our Platform. Your continued use of Our Platform subsequent to changes in this Policy will signify Your acceptance of the changes.


We may collect, receive, use, store, transfer and/or different kinds of Personal Information about You which We have grouped together as follows, and/or that may be provided by You while visiting Platform, or opening and/or Your Account or availing Our Services :

  1. password;
  2. financial information such as bank account or credit card or debit card or other payment instrument details ;
  3. sexual orientation;
  4. preference of products.
  5. Address, contact details etc
  6. Notwithstanding anything contained hereinabove, any information that is freely available or accessible in public domain or furnished by a third party shall not be regarded as Sensitive Personal Information for the purposes of these rules.
  7. The above mentioned Sensitive Personal Information will be collected, stored, processed or shared to the extent same is required for the purpose of provisioning or rendering the Services of Platform or opening and/or maintaining Your Account with Us, or for the purpose of enabling You to engage with or hire the services of other registered partners of the Company.
    • Other Personal Information – Shall mean any other personal information, which are not Sensitive Personal Information (“Other Personal Information”).
  8. Registering/signing up in Platform and using or subscribing our Services:

Your name, email address, physical address, birth date, gender, zip/city, marital status, other location information (when using specific products that are not available in all geographies). We also may collect information relating to accessing Your Account through Platform and/or the activity that You perform or carry out while using Your Account or that You provide or share with Us when using a Service, such as selection of a product, etc. You may save Your preferences, select areas of interest, and transaction history. The purpose for collection and use of this data is that We have a business need to provide Your Account related functionalities to Our registered users;

  1. Mailing list: if You sign up for one of Our mailing lists, We collect Your email address and/or postal address. The purpose of collection and use of this data is that We may have a business need to share information about our products or services;
  2. Information You post on Platform: When availing the Services, We may collect Your personal information from You when You provide or post information through our Platform, including Your username, comments, likes, interests, status, pictures, and references to Your online presence, or any other information posted through Platform. We may use this information for Our purposes and/or make this information available to others for the purpose of operating Platform or other registered users;
  3. Social media platforms and other third-party services. Some of our Services may include features that are designed to interact with social media platforms and other third-party services (e.g., Facebook, Twitter, Instagram, and loyalty programs). If You register Yourself or access Our Services using such social media account, or using one of these social media platforms or provide us access to third-party services, We may receive information about You from those third parties such as account and profile data and We may combine this data with information We already have about You.

We may also collect information about You through interactive applications (e.g., mobile devices, third party social networking services, and embedded audio and video players), from co-branded partners and websites (e.g., on our Facebook pages), from our advertisers, and from commercially available sources (e.g., data aggregators and public databases). This Privacy Policy does not cover the practices of third parties, including those that may disclose information to Us.

  1. E-mail interconnectivity. If You receive email from Us, We may use tools to capture data related to when You open Our messages, click on any links or banners it contains and You make purchases or subscribe Our Services. We use this data for Our business need to understand how You interact with Our communications to You and honouring Your requests based on Our communications, such as to unsubscribe;
  2. Platform interactions.We use technology to discover how You interact with our Platform (e.g., login and/or log out tracks, and sessions of usage of Platform). This may include which links You click on, or information that You type into our online forms. This may also include information about Your device or browser. The purposes of collection and use of this data are that We have a business need to understand how You interact with Platform to better improve it, and to understand Your preferences and interests in order to select offerings that You might find most useful. We also have a business need to secure the Services and detect and prevent fraud. 
  3. Data Relating to Your Location.When You use certain features, Services or links Platform, We may solicit Your permission to collect Your location data. Some features within our Services may only function upon confirmation of Your location, and therefore such features, Our Services or the services of other registered User will not be available if You choose not to provide Your location data. The specificity of the location data may depend on several factors, including the device You are using and how You are connected to the Internet. If You enable location services for Our Services, We may collect location data periodically as You use or leave open Our Services. Depending on the platform You use to access our App(s) (e.g., Google’s Android or Apple’s iOS (if provided)) You may be able to control whether location data is collected from with the controls on Your any electronic device.
  4. Cookies relating General Technical Information.We and Our service providers, which may be other registered partners of the Company operating through Our Platform, and other businesses who collect information on Our pages may automatically collect or receive certain information associated with You and/or Your device(s) as part of Your use of the Services through device-based tracking technologies such as cookies, pixels, tags, beacons, scripts, time zone settings, browser plug-in types and/or versions, operating systems and platform, or other similar tracking technology (collectively “Cookie”). The purposes for collection and use of this data is that We have a business and/or operational need to make Our Platform operate efficiently, provide You with different experiences, and to provide You with ability to save Your preferences such as login and preferred language (if any such features if built-in Platform). See our Cookie Policy for more information. 
  5. Cookies Relating to Advertising.Some of Our Services participate in behaviour-based advertising, which means that technology (e.g., a Cookie) is used to collect information about Your use of Our Services to provide advertising about products and services tailored to Your interests on Our Services, or on other websites.  The purposes for collection and use of this data are that We have a business and/or operational need to engage in behaviour-based advertising and capture analytics on Our Services. The information We collect may include geolocation data, such as (a) information that identifies the precise location of Your mobile device (when you agree to allow an App or Service to collect this) and (b) your IP address, which may be used to estimate your approximate location. We use this information to ensure that the Services work properly, and to deliver customized content and advertising, including personalized ads, to you. See our Cookie Policy for more information. 
  6. Cross-device tracking. We and our service providers, who may be registered as other registered partners of the Company, or who may be a non-registered users having certain hyperlinks, may collect and store information about the relevant Users’ interactions with unaffiliated websites and applications that use Our technologies, including cookies and similar tracking technologies. This allows Us to infer the presence of a common User or household behind multiple devices or browsers, for instance, and then link those browsers and devices into a device graph. The purposes for collection and use of this data are that We have a business need to understand our Users’ use of our Platform across devices in order to allow User(s) to use Our services on one device and pick up seamlessly where they left off on another device. We also have a business need to provide personalized advertising on each device that is inferred from the browsing patterns on all of the devices. 
  7. Data analytics.We use certain web analytics services, including third-party services such as Google Analytics, to help us understand and analyse how visitors use Our Services. We may collect information, including your browser type, operating system, Internet Protocol (IP) address, domain name, click-activity, referring website, and/or a date/time stamp for visitors. The purpose for collection and use of this data is that We have a business need to monitor Our networks and the visitors to our Platform. We may receive reports based on the use of these technologies on both an individual and aggregated basis. These analytics services, including third-party services such as Google Analytics, also use this information to place advertisements for Our products on other websites that You visit after Your use of the Site. These advertisements may be based on actions such as the pages You visited and actions You take during Your use of Platform. For further information about how Google may use data it collects through the Site you may click here. You also may choose to install the Google Analytics Opt-Out Browser Add-on to opt out of Google Analytics data collection.  
  8. Payment gateways: We use payment gateways for processing payments. We do not store your card data on our servers. We are not responsible for actions or storage by the payment gateways. However, such third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for providing the Services to you. We recommend you to read their policies and familiarise the manner in which your information will be stored and processed by them. If the service providers are situated in different jurisdiction, then you will be required to comply with the same. Once you leave our Platform, you are no longer governed by our policy.
    • Subject to the terms and conditions of this Privacy Policy, We collect the information You give to Us, such as when you:
  10. Contact Us,
  11. Register with, apply for, access, or use the Services, including when You submit information through Platform,
  12. Visit our offices and submit Your information;
  13. You visit or browse our Platform based on Your activity on Our Platform;
  14. Purchase any products.

We automatically collect some information when You use the Services, such as subscribing the relevant Services and when You enable the location services on Your device when using the Services. Please note that disabling the location setting on Your device may affect certain features of the Services.

We may also obtain information about You from other sources, including the internet and other publicly-available sources and databases, data aggregators, marketing companies, and other third parties. For example, if You are on a third-party website and request information from us, that website will send us Your contact information. We may combine this information with the information You give us to help us tailor our communications or improve the Services.

    • We use Personal Information about You in connection with the following purposes:
  2. To identify You when you engage with Us and/or visit or browse Our Platform, purchase our products or subscribe to Our Services, and engageor connect with other registered partners of the Company or other users.
  3. To provide content and product recommendations based on Your interactions and interests.
  4. To make Our Services available to You and to complete orders placed in Our Services and with other registered partners of the Company); responding to Your requests, customising Your orders, improving Our Platform or communicating with You.
  5. To process transactions associated with Your use of Services for which there is a charge, including to process payments and verify Your identity or payment information for Your security and protection.
  6. To communicate with You (e.g., about Your Account or updates to Our terms) and to respond to inquiries related to support, feedback, or other requests.
  7. To deliver marketing and promotional materials related to Our Services, including information relating to our products, services, sales, marketing research or promotions.
  8. To provide You with personalized advertising on Our Services based on Your online activity. We use the information we have to improve Our advertising systems so we can show You relevant interest-based advertising, measure the effectiveness and reach of advertisements and services, verify delivery and track performance of an advertising campaign, and ensure that an advertisement is only delivered when a real person is visiting the Platform and that the same users do not see the same ads too frequently. You may update your preferences regarding personalized advertising by visiting the cookie settings link in the footer of each site to manage Your settings.
  9. To monitor, improve, and conduct analytics on Our Services and advertiser product offerings, analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
  10. For internal administrative purposes, such as safety and security of Our Services, and to manage our relationships.
  11. To permit You to participate in social sharing, including live social media feeds and to implement social features You choose to use.
  12. The App(s) relating to Platform may request to send You push notifications from time to time in order to update You about any events or promotions that We may be running or carrying out. The Apps may also ask for Your permission to access Your camera and Your photos. If You no longer wish to receive these types of communications, or if You have initially agreed for the application to access Your camera and photos and You would like to stop the Apps from accessing them, You may turn them off at the device level, however, in that case You will not be able to use Our Services effectively and properly. To ensure You receive proper notifications, We will need to collect certain information about Your device such as operating system and user identification information.
  13. To detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate Our policies, procedures, and terms and conditions.
  14. To comply with legal obligations, to establish or exercise Our rights, to defend against a legal claim, and to investigate, prevent, or take action regarding possible misconduct.
  15. For such other purposes not described in this Privacy Policy as you may consent (from time to time), Term of Use, and as otherwise permitted by law.

Although the sections above describe our primary purpose(s) in collecting Your information, in many situations we have more than one purpose. 

For example, if You complete an online subscription or purchase of Our Services, we may collect Your information to perform our contract with You, but We also collect Your Personal Information as We have a business need in maintaining Your Personal Information after Your transaction is complete so that We can quickly and easily respond to any questions about Your order. As a result, our collection and processing of Your information is based in different contexts and Our need to perform a contract, Our obligations under law, and/or Our legitimate business reasons.

Further, We may collect, analyse, use, publish, create and sell de-identified information, of which Your Personal Information might be a component, for any business or other purpose not prohibited by applicable law, including for research and marketing purposes.





We may need to share Your Personal Information with the following authorised third-parties:

  1. Internal purpose relating to our Platform and its Services;
  2. our partners, such as payment gateways (e.g. RazorPay), distributors and agents, delivery partners (e.g. India Post) and other users of partners of the Company, to the extent required;
  3. selected suppliers, service providers and vendors acting upon our instructions who provide website hosting, payment processing, order fulfilment, information technology, system administration and related infrastructure provision, customer service, email delivery, data analysis, auditing, market research, digital monitoring, marketing, advertising, brand, communication and other services.
  4. professional advisorsincluding lawyers, bankers, auditors and insurers, who provide consultancy, banking, legal, insurance, accounting and other services.
  5. legal, regulatory, administrative and other authorities,as required by applicable laws including laws outside Your country of residence.
  6. potential acquirers and other stakeholdersin the event of a merger or legal restructuring operation such as an acquisition, joint venture, assignment, spin-off or divestiture.
  7. sponsorsof sweepstakes, contests and similar promotions.
  8. Improving our business:You acknowledge that We have a right to use a recorded copy of conversation and all correspondences for improving Our Services and aiding You in procuring the completion of delivery of the products. We may transfer such Personal Information to a third party to improve product and Service offerings while taking commercially reasonable steps to try and ensure, that the recipient adheres to the applicable laws for ensuring data protection as is adhered by Us. Once the User places an order through Our website, an email will be sent to the user with the tracking details the user can cancel the order within 24 hours of making the purchase. In case of any cancellation, the amount will be refunded either as credit or refunded to the source card or source bank through which payment was received within the timelines stated. A cancel request must be approved by the Company. Cancellations are subject to the terms of the payment gateway.  An order once dispatched cannot be cancelled. All types of payment modes are available. Refund will be initiated  to the same mode of payment which has been made. The return has to be shipped by the customer back to us withing 4 days of receiving the product. Refund after  Return is possible only if the product is in its best condition and does not have any damage/alterations.. The new product will be replaced with a similar product or the same product with the same value of  choice of the customer.
    • Transfer of Information Outside India
  9. Subject to applicable law, We may at Our sole discretion, transfer Personal Information to any other body corporate (as defined under the SPI Rules) that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India or any other country.
  10. By using the Platform, You accept the terms hereof and hereby consent to Us, sharing and/or processing Your Personal Information with third parties and in any of location outside India. We will make best efforts to ensure that the third party or the location to which Sensitive Personal Information is transferred accords same level of data protection as would be afforded under SPI Rules.

We do not knowingly collect or solicit any information from children below the age of 18 (eighteen) years or knowingly allow such persons to use Our Services; provided, however, that as a minor if You wish to use Our Services or register on the Platform, such use or transaction may be made by appropriate legal guardian and/or parents in accordance with the applicable laws and jurisdiction. We reserve the right to terminate Your account or the membership  and / or refuse to provide the access to the Service  through the Platform if it is brought to Our notice or if it is discovered that the You are under the age of 18 years, and Your Account is opened in violation of the Term of Use and the applicable laws. If You believe that We might have any information from a child below the age of 18 years, please contact us at [kindly insert an id].

    • A Cookie is a small piece of data that is stored on Your computer, mobile device or any other electronic device used for browsing or accessing Our Platform or its Services. Like many online service providers, We use Cookies and similar technologies to collect additional website usage data and to operate Our Services. By accessing Our Platform You agree that We may place cookies on Your computer or device or other electronic device, and receive information stored in Cookies, when You use or visit Platform or browse the same, services provided by other partners of the Company. Websites and Apps provided by other companies that use our Platform Services. While using or browsing such Third Party Websites and apps if You access or land on Our Platform and Services We shall have the  right to use Cookies and receive information relating to such activity and access, including device information and information about Your activity, without any further action from You. This occurs whether or not You have an account with Us or are logged in.
    • In addition, Your browser or device may offer settings that allow You to choose whether browser cookies are set and to accept or delete them. For more information about these controls, visit Your browser or device’s help material. You may set most browsers to notify You if You receive a Cookie, or You may choose to block Cookies with your Browser, but please note that if You choose to erase, block or disable Your cookies, certain parts of the Services may not work properly. For example, You may need to re-enter certain information to gain access to certain parts of Platform.
    • Tracking technologies may automatically record information such as Internet domain and host names; other Cookies or information about Your geographic location; IP addresses; browser software and operating system types; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; and dates and times that Our Platform is accessed.
    • Our use of cookies and other tracking technologies allows Us to improve Our Platform Website and consequently Your web experience. We may also analyse information that does not include Personal Information for trends and statistics. In a nutshell, We use cookies for:
  2. We use Cookies to verify Your Account and determine when You logged in so we can make it easier for You to access the Services and show You the appropriate experience and features.
  3. Security, site and Services integrity. We use Cookies to help Us keep Your Account, data and the Services safe and secure.
  4. Advertising, recommendations, insights and measurement. We use cookies to help Us show ads and to make recommendations for organizations /people to those who may be interested in the products, services or causes they promote.
  5. Site features and services. We use cookies to enable the functionality that helps Us provide the Services.
  6. We use cookies to provide You with the best experience possible.
  7. Analytics and research. We use cookies to better understand how people use the Services so that We can improve them.
    • Our Platform may use payment Gateway (such as Razorpay) for the purpose successful completion of payments. Any failure during the payment shall be refunded to the User as per the terms and conditions of the Payment Gateway. We have no control over such Payment Gateway. You acknowledge and agree that We are not responsible for any collection or disclosure of Your information by any payment gateways thereof..
    • You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your information via pament gateway , as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products services, or other materials.. This will include all transactions, and information transmitted therein, between You and any such payment gateways or applications or resources, such transactions are strictly bi-partite. We shall not be liable for any disputes arising from or in connection with such transactions.
    • Such payment gateways , and external applications or resources, accessible may have their own privacy policies governing the collection, storage, retention and disclosure of Your information that You may be subject to. We recommend that You exercise reasonable diligence, as you would in traditional offline channels and practice judgment and common sense before committing to any transaction or exchange of information.
    • We also have measures in place such that Your Sensitive Personal Information which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that: (i) the purposes for which Your Sensitive Personal Information has been collected have been fulfilled; and (iii) retention is no longer necessary for any other reason, except as required for the purpose of compliance under applicable laws or certain contractual and business usage.
    • We may, however, reserve the right to retain and store Your Personal Information for Our business purposes, whether such Personal Information has been deleted or not. After a period of time, Your data may be anonymized and aggregated and then may be held by us as long as necessary, to enable provision of Services or for analytics purposes.
    • If You wish to withdraw Your consent for processing Your Sensitive Personal Information or Other Personal Information, cancel Your Account, or request that We no longer use Your Sensitive Personal Information or Other Personal Information to deliver or render Our Services, please contact Us at details indicated in the contact section. Please note, however, that Your withdrawal of consent or cancellation of Your Account may result in Us not being able to deliver You our relevant Services, or terminate any existing relationship that We may have with You.
    • Please note that uninstalling the App will not result in deletion of Your Personal Information.
    • We follow standard practices, take reasonable precautions and follow industry best practices to make sure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed

You may review, correct, update, change Your Sensitive Personal Information or Other Personal Information that You have provided by registering as a User or logging into Your Account. However, You are not permitted to delete any part of Your information generated on or through Our Platform. You may update Your information at any point by writing to Us at the details indicated below in the contact section.

Should You choose to update Your Sensitive Personal Information or Other Personal Information or modify it in a way that is not verifiable by Us, or leads to such information being incorrect, inaccurate, and/or incomplete, we will be unable to provide You with access to Our Platform or the Services, as described under the Term of Use, and such modification may be regarded as the User seeking to discontinue his or her access to Platform or the Services.

We reserve the right to verify and authenticate Your identity and Your Personal Information in order to ensure delivery of relevant Services. Access to or correction, updating or deletion (subject to any data retention provision set out in this Privacy Policy) of your Sensitive Personal Information or Other Personal Information may be denied or limited by Us if it would violate another person’s rights and/or is not otherwise permitted by applicable law(s)


If You have any concern about privacy or grievances on Platform or its Services, please contact us with a thorough description, and We will try to resolve the issue for You. If You have any concerns or questions in relation to this Privacy Policy, You may address them to our grievance officer at:









We shall endeavour to resolve Your grievances within one month from the date of receipt of such grievance.

    • We reserve the right to modify this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on the Platform. Any changes will become effective when posted unless indicated otherwise. Your continued use of Platform following any changes signifies Your acceptance of this Privacy Policy as amended or modified from time to time. We shall not be required to notify You of any changes made to the Policy. You are required to familiarize Yourself with the Policy including any modifications thereon, before the use of the Website or any service hereunder.
    • Indemnity: You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by You to third parties either through our Platform or otherwise and Your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to Your Personal Information which You may have disclosed to such third parties.
    • Disclaimer: We cannot ensure that all of Your Personal information, including, Sensitive Personal Information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting Your privacy, We do not promise, and You should not expect, that Your information or private communications will always remain private. As a User of the Platform, You understand and agree that You assume all responsibility and risk for Your use of Platform, the internet generally, and the information You post or access and for Your conduct on and off Platform.
    • Severability: Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.
    • This Policy shall be governed by and construed in accordance with the applicable laws in India.
  3. Contact details of grievance officer

For any complaints or information, you may contact the following: nirantharaa@calla-lilly.in